Why Outsource Your Back Office? What Can We do to Help?

Our outsourcing services are for businesses who needs help or assistance on overloaded admin work or for small entrepreneurs who doesn’t have a back office to perform administrative functions for. We are not virtual assistants, our services a far more advance and complex than basic admin.  The services we provide are:

  • Administrative Support
  • Accounting / bookkeeping
  • Medical office support
  • Customer service
  • HR / Payroll functions
  • Business Development
  • Operation Management

Not only do we provide the above services, but our team of specialists in process improvement, business development, operations management, and project management can help businesses streamline or establish policies and procedure, ensure quality workflow  and minimize waste, and develop & define SOPS. We also train other companies back office staff to use software that will support their business and implement a continuous workflow.

Here at Peavy and Associates’ We do it all.  We have clients that are medical offices, management consultants, CPA’s, and IT consultants. We have held federal government contracts as well.  Contact us for more information on how we can help!

peavy.teleigha@gmail.com or (678)-667-7988

The Fishbone Diagram: Why Every Team of Process Owners Should Use it

Fishbone Diagram

The Fishbone Diagram is a very powerful tool used in process improvement. It helps identify the cause and the effect, and sometimes a condition is established. Some of the reasons why this tools is effective because it:

– Study a problem/Issue to determine the root cause
– Study the potential reasons why a process/ product is having difficulties, problems, breakdowns, and failure
– Identify area for data and information facts collections
– To evaluate why a process is not performing properly or producing the desired results.
– It allow the team to capture everyone’s ideas & thoughts in a structured manner.

If you would like a copy of the diagram to use for your business, email me at peavy.teleigha@gmail.com. I have it in a Word format as well.

Courtesy of Albany Technical College: Quality Assurance Program:Process Improvements

Helping Businesses Define their Processes

As a Lean Six Sigma Specialist, it is very common to see the errors in many organizations business models and processes. Majority of the times the errors lie  within the systems or duplicating processes in the system. Let’s discuss that. As business owner, managers, and executives, we notice the problems begin when our profits/revenue begin to decrease. Our first response is to get more people in to help increase the profits. This is not the case all the time. Majority of our problems are in a processes. We waste time, over spend, go through too many controls and approvals, and really duplicating. It can be as simple as the too many people billing the same invoice or an invoice did not go out because it requires too many signatures. Organizations need to see the errors and how a change can help by using diagrams, charts, and statistics, to show the significants, percentages of increase, and decrease to the Product Owner or Key Executive. Organizations rely on consultants to help implement the change and find the solutions to the problems identified.  Consultants can help with business process improvements, implement continuous flow, cost reduction and savings, and define guidelines.

The Benefits of using a Virtual Assistant

Today’s business trends are blogging, social media networking, and yes; virtual support. Many small businesses see the benefits of using a virtual assistant to complete their tasks. As a matter of fact,  business owners see that while they are very busy managing, marketing, and promoting; it is beneficial to have someone to handled their administrative tasks. Virtual assistants can help entrepreneurs manage tasks and complete their tasks. Virtual assistants work extra hard to impress and display their skills because they know some entrepreneurs are apprehensive about outsourcing than hiring staff. Their perception of a virtual assistant is low quality work, unavailable when needed, or just prefer a staff. But, others see the benefits like wages, whether to hire someone as W-2 or 1099 employee, not paying taxes, and less paperwork to deal with like reporting wages, filing employee forms, paying quarterly taxes, etc. The lists of disadvantages can go on and on.  Upon an entrepreneur selecting the right Virtual assistant, he/she should consider the work tasks they need help with, location preference, the specification of availability, and most importantly – qualifications. There are Virtual Assistants available with credentials and qualifications. Entrepreneurs, try it out and see!